PRIVACY POLICY
1. Introduction
Tulou Al Fajer Documents Clearing Services is committed to protecting your privacy and handling your personal data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, tuldoc.com (the "Website"), or engage with our services.
Please read this Policy carefully. By accessing our Website and utilizing our services, you acknowledge that you have read and understood the terms outlined herein. If you do not agree with our policies and practices, please do not use our services.
2. Scope and Information We Collect
This Policy applies to information we collect through the Website, as well as via electronic communications such as email, WhatsApp, telephone, and in-person interactions.
A. Personal Information You Provide:
We collect information that you voluntarily provide when inquiring about or engaging our services. This may include:
- Contact Information (e.g., full name, email address, mobile number)
- Identity Documentation (e.g., copies of passport, Emirates ID, visa, other government-issued identification)
- Service-Specific Data (e.g., company details for business setup, application forms for visa processing)
- Payment Information (e.g., transaction history; note that we use secure third-party payment processors and do not store full credit card details on our servers)
B. Information Collected Automatically:
When you visit our Website, we may automatically collect certain technical data from your device, including:
- Log Data (e.g., your IP address, browser type and version)
- Usage Information (e.g., pages visited, time spent on pages, referring website addresses)
- Device Information (e.g., device type, operating system)
3. Purposes of Data Processing
We use the information we collect for the following legitimate business and legal purposes:
- Service Fulfillment: To process and manage your requests for our document clearing, PRO, visa, and business setup services.
- Government Liaison: To submit applications and documentation to the relevant UAE government authorities on your behalf, as required for service delivery.
- Communication: To respond to your inquiries, provide customer support, and send important service-related updates.
- Website Improvement: To analyze Website usage and performance, enabling us to enhance user experience and functionality.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and lawful requests from public authorities in the UAE.
We will not sell, trade, or rent your personal information to third-party marketers.
4. Legal Basis for Processing
Our processing of your personal data is primarily necessary for the performance of the contract between us (i.e., providing the services you requested). Furthermore, processing may be based on our legitimate interests in operating and improving our business, as well as compliance with legal obligations to which we are subject under UAE law.
5. Disclosure of Information
We may share your personal information with third parties only in the following circumstances:
- Government Authorities: Disclosure is essential to process your applications with entities such as the General Directorate of Residency and Foreigners Affairs (GDRFA), the Department of Economic Development (DED), and other federal and local government bodies.
- Trusted Service Partners: We may engage with carefully vetted third parties who assist us in operating our business and providing services to you, such as certified translation offices, courier services, and IT support providers. These partners are contractually bound to protect your data.
- Legal Obligations: We will disclose information where required to do so by law, subpoena, or other legal processes, or to protect our rights, property, or safety, or that of others.
6. International Data Transfers
Your data is processed and stored within the United Arab Emirates. Should the need for international transfer arise, we will ensure such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.
7. Data Security
We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure office premises. However, no electronic transmission or storage method is 100% secure; therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
8. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal obligations (particularly under UAE documentation retention laws), resolve disputes, and enforce our agreements. Upon expiration of the retention period, data will be securely deleted or anonymized.
9. Your Data Subject Rights
In accordance with applicable law, you may have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete personal data.
- Request the Erasure of your personal data, subject to certain legal exceptions.
- Restrict or Object to our processing of your personal data.
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request in accordance with UAE law.
10. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our Website, with an updated "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Tulou Al Fajer Documents Clearing Services
Location: Dubai, United Arab Emirates
Phone: +971 58 551 1057
Email: info@tuldoc.com